Who we are
This website, trylittlebites.com, is run by Little Bites, with its kitchen at Eco City 2, New Chandigarh – 140110, Punjab. In these terms “we”, “us” and “our” mean Little Bites, and “you” means the person placing an order.
You can reach us at order@thelittlebites.in or +91 80914 29394.
What we do
Little Bites is a delivery-only cloud kitchen. We prepare food to order and deliver it to addresses within our delivery areas in and around New Chandigarh. We do not offer dine-in, and we do not ship or courier food outside our delivery areas.
The menu, prices and opening hours shown on the website can change at any time. Dishes may be marked sold out when we run out of ingredients.
Placing an order
- You don’t need an account. You must give a correct name, working mobile number and complete delivery address.
- By paying online you confirm you are authorised to use the payment method. If you are under 18, please order with a parent or guardian’s permission.
- Placing an order is an offer to buy. It is accepted when we confirm it — for online payments, once the payment succeeds; for cash on delivery, when the order is placed.
- We may decline or cancel an order if the address is outside our areas, a dish is unavailable, the kitchen has to close unexpectedly, or we suspect fraud or misuse. If you have already paid, we refund the full amount.
Prices and payment
- All prices are in Indian rupees (₹). Menu prices include applicable taxes. Delivery and any discounts are shown before you pay.
- The amount shown at checkout is the amount you pay. If a price on the website is clearly wrong because of a technical error, we will contact you before preparing the order and you may cancel for a full refund.
- Online payments are processed by our payment partner, PayU, on its secure, PCI-DSS compliant platform. We never see or store your card number, CVV, UPI PIN or net banking password.
Delivery
Delivery times shown are estimates from the moment your order is confirmed. Traffic, weather and busy periods can cause delays, and we will call you if a delay is significant. Please keep your phone reachable and make sure someone can receive the order.
If our rider cannot reach you or find the address after calling you and waiting at least 10 minutes, the order may be treated as delivered and is not refundable, because it was cooked fresh for you. Full details are in our Shipping & Delivery Policy.
Cancellations and refunds
You can cancel free of charge until the kitchen accepts your order. After that, the food is being cooked for you and the order can’t be cancelled. If something is missing, wrong or damaged, tell us within 2 hours of delivery. How cancellations, replacements and refunds work is set out in our Refund & Cancellation Policy, which forms part of these terms.
Food, allergens and photos
- Dish descriptions list the main allergens. Our kitchen handles wheat, milk, egg, soy, sesame and nuts, so we cannot guarantee any dish is free from traces of them. If you have a severe allergy, call us before ordering.
- Every dish is marked vegetarian (green mark) or non-vegetarian (brown mark). Dishes containing egg are marked non-vegetarian.
- Photos and illustrations are for guidance; the actual dish may look a little different.
- Our food is meant to be eaten within about an hour of delivery. We are not responsible for food that is stored or reheated incorrectly after delivery.
Coupons and offers
Coupons have their own conditions, such as a minimum order value, a maximum discount or an end date, which are shown when you apply them. Only one coupon can be used per order. Coupons have no cash value, can’t be exchanged, and may be withdrawn at any time. We may cancel orders that misuse a coupon.
Using this website fairly
Please don’t place fake or prank orders, give someone else’s details without their permission, try to interfere with the website or its security, copy large parts of our content, or be abusive to our staff or riders. We may refuse service to anyone who does.
Our content
The Little Bites name, logo, illustrations, photographs and text on this website belong to us or are used with permission. You may share links to our pages, but please don’t reuse our content commercially without written permission.
Reviews and feedback
If you send us a review, you allow us to publish it on our website with your first name and delivery area. We may edit it for length or remove anything offensive, but we will not change its meaning. We never publish your phone number, email or full address.
Our responsibility to you
We take care to prepare and deliver your food safely and correctly. To the extent the law allows, our total liability for any order is limited to the amount you paid for it. We are not liable for delays or failures caused by events outside our reasonable control. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.
Governing law and disputes
These terms are governed by the laws of India. If you have a complaint, please contact our grievance officer first — most problems are sorted out quickly. Any dispute that can’t be resolved will be subject to the jurisdiction of the courts at New Chandigarh, without affecting your right to approach a consumer commission.
Grievance officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, our grievance officer is Deevanshi Sood, reachable at order@thelittlebites.in or +91 80914 29394. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Changes to these terms
We may update these terms from time to time. The version in force when you place an order is the one that applies to it. The date at the top of this page shows when they were last changed.