- Cancel free of charge until the kitchen accepts your order (usually within 5 minutes).
- Something missing, wrong or damaged? Tell us within 2 hours with a photo — we’ll replace it or refund it.
- Approved refunds are started within 24 hours and usually reach you in 5–7 working days.
Cancelling your order
You can cancel any order free of charge until the kitchen accepts it. To cancel, call or WhatsApp us on +91 80914 29394, or email order@thelittlebites.in with your order number. If you paid online, you get a full refund.
Once the kitchen has accepted your order, your food is being cooked and it can’t be cancelled or refunded, except where we fail to deliver it or it arrives with a problem described below.
When we cancel
We may cancel an order if a dish runs out, the kitchen has to close unexpectedly, the address is outside our delivery areas, or we can’t verify the order. If we cancel, you receive a full refund of everything you paid, including delivery charges.
Missing, wrong or damaged food
If an item is missing, you received the wrong dish, the packaging arrived damaged or spilled, or you have a concern about food quality or safety, call or WhatsApp us on +91 80914 29394, or email order@thelittlebites.in within 2 hours of delivery. Please share your order number and a photo of the problem.
Once we’ve checked, we will do one of the following, depending on what happened and what you prefer:
- send the missing or correct item (while the kitchen is open and within our delivery hours);
- refund the affected items; or
- refund the whole order, if the whole order is affected.
Please don’t accept a bag if its tamper-proof seal is broken — call us and we’ll replace it.
What isn’t covered
- Changing your mind after the kitchen has accepted the order.
- Personal taste — though we do want to hear your feedback.
- Orders we couldn’t deliver because the address was incorrect or incomplete, or you couldn’t be reached after the rider called and waited at least 10 minutes.
- Food that was stored or reheated after delivery.
Late deliveries
Delivery times are estimates. If your order is much later than the time we gave you, contact us. Where the delay was our fault, we may offer a partial refund or a coupon for your next order.
Failed or double payments
If money was deducted but your order wasn’t confirmed, the payment is usually reversed automatically by your bank or our payment partner within 5–7 working days. If it isn’t, or if you were charged twice for the same order, send us the order number or transaction reference and we will refund the extra payment in full once it is confirmed by the payment gateway.
How refunds are paid
We start approved refunds within 24 hours. How long the money takes to reach you depends on how you paid:
| You paid by | Refunded to | Usually credited in |
|---|---|---|
| UPI | The same UPI account | 2–5 working days |
| Debit or credit card | The same card | 5–7 working days |
| Net banking or wallet | The same account or wallet | 5–7 working days |
Timelines after we start the refund depend on your bank. We’ll share the refund reference so you can follow up with them if needed.
Questions
For anything about cancellations or refunds, call or WhatsApp us on +91 80914 29394, or email order@thelittlebites.in. If you aren’t happy with how we handled it, you can escalate to our grievance officer — details are on our contact page.